Refund Policy

Last updated July 11, 2026

How credits work

Credits are purchased in advance and consumed as AI operations complete — images, narration, rendering, and so on. Because each generation uses real compute resources, credits are generally non-refundable once a job finishes.

Automatic refunds

You never need to ask for these. The platform returns reserved credits to your wallet instantly when:

A generation job fails due to a platform error
You cancel a job before it completes
Reserved credits expire after a 6-hour timeout

These refunds appear in your transaction history immediately — no support ticket required.

Cash refunds

We issue cash refunds in three circumstances:

Duplicate chargeCharged twice for the same transaction — refunded in full, automatically.

First purchase within 48 hoursNew user, no credits used, within 48 hours of purchase — full refund on request.

Extended outagePlatform unavailable for more than 72 consecutive hours with unused credits — pro-rated refund on request.

Not eligible for refund

Credits consumed in completed generation jobs
Dissatisfaction with AI output quality — results are probabilistic by nature
Purchases more than 30 days old
Accounts suspended for Terms of Use violations

Requesting a refund

Email quick@quickmovie.ai with your account email, the invoice number from your Invoices page, and a brief description of the issue. We respond within 2 business days. Approved refunds are returned to your original payment method within 5–10 business days.

Taxes

Taxes collected on purchases are remitted to the relevant tax authority and cannot be refunded. Registered businesses may reclaim applicable taxes using the invoice provided.

Have a question? We read every email and respond within 2 business days. quick@quickmovie.ai